Inakmega Privacy Policy – Member Personal Data Protection Malaysia

Welcome to the Privacy Policy inakmega. This document explains in detail how we collect, use, store, and protect your personal information when you use our online gaming platform at inakmega.pro.

As a platform operating for users in Malaysia, inakmega is fully committed to complying with the Personal Data Protection Act 2010 (PDPA). We understand that your trust is our most valuable asset, and protecting your personal information is a top priority in every operational decision we make.

By registering and using the platform inakmega, you agree to the terms set out in this Privacy Policy. If you disagree with any part of this policy, please discontinue use of the platform and contact us to close your account. This policy applies to all services offered through the website, mobile app, and any official digital channels inakmega others.

inakmega collects several categories of personal information to enable us to provide you with a secure, responsible, and high-quality service. The table below summarises the types of data we collect:

We do not collect sensitive data such as health information, political views, or religious beliefs unless you voluntarily share them in the context of responsible gambling.

inakmega collects your personal information through several transparent and controlled channels. We want you to fully understand each data collection method we use:

• Account Registration: Information you provide directly when creating a new account, including your name, email, phone number, and date of birth.
• KYC Process: Identity verification documents you upload for age and identity verification before your first withdrawal is processed.
• Financial Transactions: Information automatically collected when you make a deposit or withdrawal through the platform.
• Platform Usage: Technical data such as IP addresses, device types, and usage patterns are collected automatically via cookie and tracking technologies.
• Support Interactions: Information you share when contacting our customer support team via Live Chat, email, or other communication channels.
• Referral Programme: Information provided when you participate in inakmega's referral program or special promotions.
• Authorised Third Parties: In certain cases, we may receive information from our payment providers or KYC partners for verification purposes.

The personal data we collect is used exclusively for legitimate purposes directly related to the provision of services inakmega. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and securely maintaining your member account.
• Transaction Processing: Processing deposits, withdrawals, and any financial transactions you make on the platform.
• Identity Verification (KYC): Meeting legal compliance obligations related to age verification and user identity confirmation.
• Customer Support: Providing effective technical assistance and support whenever you need it.
• Platform Security: Detecting and preventing fraud, money laundering, bonus abuse, or any activity that violates our Terms and Conditions.
• Service Improvement: Analyzing usage patterns to improve user experience, platform performance, and the range of games offered.
• Service Communications: Sending important notices regarding your account, policy changes, or security information that requires your attention.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate assistance when needed.
• Marketing (with consent): Sending promotional information, bonus offers, and the latest inakmega news — only if you have given explicit consent.

inakmega will not use your data for any other purpose without first obtaining your explicit consent. All data usage is based on a valid legal basis in accordance with the PDPA 2010.

inakmega does not sell, rent, or disclose your personal data to third parties for their marketing purposes. Your data is only shared in the following limited situations, and only to the extent necessary for the relevant purpose:

• Payment Providers: FPX, Touch 'n Go eWallet, GrabPay, Boost, and local banks that require certain information to process your financial transactions.
• Game Providers: Gaming software companies such as slot providers, Live Casino platforms, and betting platforms that supply game content on inakmega. Data sharing is limited to information required to operate the games.
• KYC Providers: Trusted third-party identity verification services that help us meet age and identity compliance requirements.
• Cloud Services & Infrastructure: Technical service providers that maintain our server infrastructure and data storage, bound by strict confidentiality agreements.
• Legal Authorities: Law enforcement agencies, regulatory bodies, or courts when we are required to do so by Malaysian law or a valid court order.
• Professional Advisors: Lawyers, accountants, or auditors subject to professional confidentiality obligations, in situations requiring expert advice.

All third parties that receive your data are bound by data processing agreements that hold them to data protection standards equivalent to or exceeding those we apply ourselves.

The security of your personal data is our highest technical priority inakmega. We continuously invest in the latest security technologies and practices to ensure your information is always protected against cyber threats, unauthorized access, and potential data breaches.

Key security measures we have implemented include:

• 256-bit SSL/TLS Encryption: All data communications between your device and our servers are secured with the same industry-level encryption used by banking institutions.
• Two-Factor Authentication (2FA): An additional security layer that requires identity verification through a second device during login or high-value transactions.
• 24/7 Monitoring: An automated monitoring system that detects suspicious activity and unauthorised access attempts in real time.
• Internal Access Controls: Only inakmega staff with a legitimate business need are permitted to access member personal data, with every access logged and audited.
• Regular Security Testing: Penetration testing and security audits conducted by independent experts are carried out periodically to identify and address any vulnerabilities.
• Secure Data Backup: Data is regularly backed up at secure, separate locations to ensure rapid recovery in the event of a technical incident.

inakmega retains your personal data only for as long as necessary for the purposes stated in this policy, or as required by applicable Malaysian law. Our general principle is to retain as little data as possible, and only for as long as necessary.

• Active Account Data: Retained for the duration your account is active and in use on the inakmega platform.
• Data After Account Closure: Account and transaction records are retained for a minimum of 7 years after account closure to meet Malaysia's legal and financial regulatory compliance requirements.
• KYC Records: Identity verification documents are retained for 7 years after account closure, or longer if required by applicable law.
• Support Communication Logs: Support team interaction records are kept for 3 years for reference and service improvement purposes.
• Technical & Log Data: Technical information such as IP address logs is retained for 90 days unless a longer period is required for security investigation purposes.
• Marketing Data: If you unsubscribe from marketing communications, your preference is saved to ensure we do not send you unwanted communications in the future.

When the applicable retention period expires, data will be securely deleted or anonymized using methods that ensure it cannot be recovered or re-associated with you.

As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you hold important rights that inakmega is committed to respecting and facilitating the exercise of these rights. The following are your rights:

To exercise any of the above rights, please contact our privacy team by email at [email protected] or via the platform's Live Chat. Requests will be processed within 14 business days. In complex cases, we reserve the right to extend this period by up to 30 business days with advance notice to you.

inakmega uses cookies and similar tracking technologies to enhance user experience, maintain session security, and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session verification and transaction security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Remembering your settings and preferences such as language and display settings for a more personalized experience.
• Analytics Cookies: Collecting aggregated information on how users use the platform to help us improve its design and performance.
• Security Cookies: Used to detect and prevent suspicious activity, cyber attacks, and unauthorized login attempts.

You can manage your cookie settings through your internet browser at any time. However, disabling certain cookies may affect the functionality or security of your account on the platform inakmega. For more information on managing cookies, refer to your browser's help guide.

inakmega reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements in how we handle data. We are committed to informing you of any significant changes.

When material changes are made to this policy, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a prominent notice on the platform's home page at least 7 days before changes take effect.
• Sending email notices to all registered members with an active email address.
• In the case of highly significant changes, request re-confirmation of policy acceptance from members.

Continued use of the platform inakmega after the effective date of the changes will be considered acceptance of the updated policy. If you do not agree with the changes, you have the right to withdraw your consent and close your account by contacting our support team.

If you have any questions, concerns, or complaints regarding how inakm ega handle your personal data, we are here to help. Our privacy team is dedicated to addressing every inquiry carefully and within the designated timeframe.

• Privacy Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom-right corner of the platform.
• Response Time: Within 3 business days for general enquiries; 14 business days for formal data rights requests.

If you are not satisfied with our response, you have the right to file a complaint with the Department of Personal Data Protection Malaysia (JPDP), the regulatory body responsible for enforcing PDPA 2010 in Malaysia.